Politique de remboursement

Return & Refund Policy – Verenno

At Verenno, we want you to shop with confidence. If for any reason you are not entirely satisfied with your order, our return and refund policy is designed to be clear and transparent.

1. Right of withdrawal (European Union and United Kingdom customers)

In accordance with applicable law, customers residing in the European Union or the United Kingdom may exercise their right of withdrawal within 14 days of receiving their order.
To exercise this right, please contact us at:
contact@verenno.com
stating your order number and the relevant details of your request.

2. Return conditions

To be eligible for a return, the item must:

• Be unused, unworn and in the same condition in which it was received;
• Be returned in its original packaging, with all labels, boxes and any protective materials;
• Be sent back within 14 days of the return authorisation issued by our customer service team.
  Items that do not meet these conditions may not be eligible for a refund.

3. Return procedure

To initiate a return:

• Contact us at contact@verenno.com stating your order number and the reason for the return;
• Our team will provide you with instructions and the appropriate return address;
• Once approved, send the item back in accordance with the instructions provided.
  Return shipping costs are the customer's responsibility for any return relating to a change of mind, an ordering error, an unsuitable size, personal preference or any other reason not arising from a fault in the product.
  Returns due to an incorrectly chosen size, a fit that differs from expectations, or any other sizing-related matter are treated as standard returns and remain at the customer's expense.
  For your own protection, we strongly recommend using a tracked delivery service. Verenno cannot be held responsible for parcels lost or undelivered without proof of delivery.

4. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved or declined.
If the refund is approved:

• It will be issued via the original payment method;
• Processing generally takes 5 to 10 working days after approval.
  Please note that:
• Original shipping costs are non-refundable;
• Return shipping costs are non-refundable;
• Refund timeframes may vary depending on your bank or payment provider.

5. Exchanges

We do not currently offer direct exchanges.
If you would like a different size, colour or product, you may return the item in accordance with this policy and then place a new order.
Return shipping costs relating to a request to change size, colour or model remain the customer's responsibility.

6. Faulty, damaged or incorrect items

If you receive an item that is faulty, damaged in transit, or different from the one ordered, please contact us as soon as possible and no later than 14 days after receiving your order.
Following verification:

• Return shipping costs will be covered by Verenno;
• We will offer either a replacement or a full refund, depending on the situation.

7. Contact

For any questions regarding returns or refunds, please contact our customer service team:
📧 contact@verenno.com