Privacy Policy
Privacy Policy – Verenno
At Verenno, we place the utmost importance on protecting your privacy and are committed to securing your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website or make a purchase.
1. Data We Collect
When you place an order or interact with our website, we may collect the following information:
Your name, email address, telephone number, billing address, and delivery address.
Payment information (processed securely by third-party payment providers — we do not store any credit card or bank details).
Order history and communication logs.
Technical information, such as your IP address, browser type, and cookies.
2. How We Use Your Data
We use your data in order to:
Process and deliver your orders.
Communicate with you regarding your purchases.
Provide customer service and manage returns and refunds.
Improve our website, products, and services.
Send you marketing offers (only with your explicit and prior consent).
3. Sharing Your Data
We do not sell, rent, or trade your personal data. However, we may share your information with trusted third parties, such as:
Payment processors.
Logistics and delivery partners (couriers).
Marketing and analytics platforms.
These partners receive only the specific information required to perform their services. We comply with all applicable regulations, including the European Union's GDPR and the UK GDPR (Data Protection Act 2018).
4. Cookies
Our website uses cookies to enhance your browsing experience, analyse traffic, and personalise content.
You can manage or disable cookies at any time through your browser settings.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or in accordance with legal and tax obligations.
6. Your Rights (UK & EU Customers)
If you reside in the United Kingdom or the European Union, you hold the following statutory rights under data protection laws:
The right to access the personal data we hold about you.
The right to request the correction of inaccurate or incomplete data.
The right to request the deletion of your data (within legal limits).
The right to withdraw your consent for marketing communications at any time.
To exercise any of your rights, please contact us at:
📧 contact@verenno.com