Shipping policy
Shipping Policy – Verenno
At Verenno, our goal is to deliver your order safely, efficiently, and reliably. Please review this policy to understand how your order is processed and shipped.
- Processing time
All orders are processed within 3 to 5 business days after payment is received.
Once your order is shipped, you will receive a confirmation email containing the tracking information.
Please note that orders are not processed on weekends or public holidays.
- Shipping options & delivery times
The preparation time is 3 to 5 business days before shipment.
After shipment, the standard delivery time is usually 5 to 10 business days.
Delivery times are given as an indication and may vary depending on your location, peak periods, carriers, or any customs operations.
- Delivery fees
Standard delivery: free on all orders.
Any applicable fees will be clearly indicated before you confirm your order.
- Order tracking
All orders are shipped with a tracking number.
Tracking information will be sent to you by email as soon as your order is shipped.
If you do not receive this information, please contact us at:
- Delivery delays
Although we strive to meet the announced deadlines, circumstances beyond our control may occasionally cause delivery delays.
Verenno cannot be held responsible for delays caused by carriers, customs authorities, weather conditions, peak periods, or any other events beyond its reasonable control.
In case of unusual delays, our team remains available to assist you and provide any available information regarding your shipment.