Shipping policy

Shipping Policy – Verenno

At Verenno, our goal is to deliver your order safely, efficiently and reliably. Please read this policy to understand how your order is processed and shipped.

1. Processing time

All orders are processed within 3 to 5 working days of payment being received.
Once your order has been dispatched, you will receive a confirmation email containing tracking information.
Please note that orders are not processed at weekends or on public holidays.

2. Shipping options & delivery times

Preparation takes 3 to 5 working days before dispatch.
After dispatch, standard delivery generally takes 5 to 10 working days.
Delivery times are indicative and may vary depending on your location, peak periods, carriers or any customs procedures.

3. Delivery charges

Standard delivery: free on all orders.
Any applicable charges will be clearly indicated before you confirm your order.

4. Order tracking

All orders are shipped with a tracking number.
Tracking information will be sent to you by email as soon as your order has been dispatched.
If you do not receive this information, please contact us at:
📧 contact@verenno.com

5. Delivery delays

While we make every effort to meet the delivery times stated, circumstances beyond our control may occasionally cause delays.
Verenno cannot be held responsible for delays caused by carriers, customs authorities, weather conditions, peak periods or any other event beyond its reasonable control.
In the event of an unusual delay, our team remains available to assist you and to provide any information available regarding your shipment.
📧 contact@verenno.com